// Documentation Archive
Privacy Policy
What Belvoir collects, why we use it, and how to request deletion.
This policy describes the information processed when you use the Belvoir website and Android app. It should be read together with the permissions and disclosures shown in the app and on Google Play.
Information you provide
When you create an account, Belvoir may store your email address, display name, profile image, account identifier, preferences, subscription status, and support messages.
Plant scans and location
A scan may include the photo you submit, latitude and longitude, place information, the identified species, confidence score, plant-health analysis, and nearby environmental conditions. This information powers identification, care context, scan history, and map features.
How we use information
We use information to operate accounts, process plant scans, provide plant-health and care guidance, personalize results, show community features, manage usage limits and subscriptions, prevent abuse, troubleshoot problems, and improve the service.
Service providers
Belvoir relies on providers for authentication, databases, object storage, AI processing, environmental data, notifications, payments, hosting, and—when configured—product analytics. We send them the information needed to perform those services under their own terms and privacy commitments.
Analytics and diagnostics
When analytics are enabled, we may collect device, browser, referral, and interaction data to understand performance and improve the product. We may also keep security and error logs needed to protect and maintain the service.
Retention and deletion
We keep information while it is needed to provide Belvoir and meet security or legal obligations. To request account deletion, email support.belvoir@bygaze.com from your account email. We remove verified account data from active systems; backup copies expire according to our retention schedules.
Your choices
You can control camera, photo, notification, and location access through your device settings. Restricting a permission may prevent the related feature from working. You may also request access, correction, or deletion by contacting support.
Security and changes
We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security. We may update this policy as Belvoir changes and will post the revised date on this page.